Dorset & Wiltshire Fire and Rescue Service, UK

Dorset and Wiltshire Fire and Rescue Service in south-west England were experiencing many challenges – they needed to protect a population of more than 1.45 million, but were facing funding cuts. We worked with them to reduce their reporting burden, identify gaps and track trends and progress.

Implementing CAMMS’ SYCLE suite designed specifically for Emergency Services, DWFRS were able to redefine their overall strategic approach.

Using CAMMS’ risk management system, they were able to make informed decisions when allocating scarce resources. The software also helped to create a more risk-aware culture within the organization.

CAMMS’ integrated solution was designed to be easy to use for staff at every level and released capacity among already-stretched managers. Accountability and transparency have improved, allowing DWFRS to focus on what needs to be delivered to drive real service improvement.

By streamlining disparate systems, DWFRS have saved time and money.

And by using CAMMS’ Community Dashboards, they can now easily show internal members and the community how they are performing.

Head of Strategic Planning and Knowledge Management, Robert Ford, said the CAMMS’ suite enabled DWFRS to more easily drive service improvement – for a very reasonable cost.

“CAMMS allows us to deliver our vision from concept, strategic assessment, planning, project and risk management right through to explaining our performance,” he said.


Robert Ford – Head of Strategic Planning and Project Management

What they use

Strategy BI & Analytics Project Risk